Dynamics 365 Remote Assist Deployment
Equip field technicians, inspectors, and frontline workers with hands-free mixed-reality collaboration — call in expertise, annotate physical equipment, and resolve issues without travel.
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Talk to our Microsoft-certified consultants
Why Choose Dynamics 365 Remote Assist
D365 Remote Assist transforms how field teams and remote experts collaborate — overlaying annotations, sharing documents, and capturing work directly in the technician's field of view.
Hands-Free Collaboration
Technicians wear HoloLens 2 — leaving both hands free for repairs — while experts annotate and guide from anywhere.
Reduce Expert Travel
Senior engineers support multiple sites in a single day instead of flying — saving costs and unlocking 24/7 expertise.
Faster Issue Resolution
Real-time guidance replaces back-and-forth voice calls and emailed photos — cutting resolution time by 30–50%.
Compliance & Training
Record sessions for audit trails, training new technicians, and capturing institutional knowledge before it walks out the door.
Integrated with Field Service
Launch Remote Assist directly from a D365 Field Service work order — session notes and attachments flow back to the case.
Mobile-First Option
No HoloLens? The mobile app on iOS/Android delivers the same collaboration experience — accessible to every technician.
Mixed-Reality Field Collaboration Services
From device strategy to scaled rollout, we deliver every aspect of a successful Remote Assist deployment.
Device Strategy & Pilot
Evaluate HoloLens 2 vs mobile-only vs hybrid models — pilot with a focused team to prove ROI before scaling.
Remote Assist Deployment
Roll out the platform with Azure AD configuration, Teams integration, file sharing setup, and session recording policies.
Field Service Integration
Embed Remote Assist into D365 Field Service work orders — one-click expert call from the technician's job context.
Custom HoloLens Apps
Beyond Remote Assist, we build custom mixed-reality apps — equipment inspection, assembly guidance, and training simulations.
Change Management & Training
Train technicians and remote experts, build sample sessions, and embed Remote Assist into your standard service workflows.
Managed Support & Optimization
Ongoing device management, license optimization, usage analytics, and continuous improvement of session quality.
Built for Enterprises That Demand Certainty
Mixed reality only delivers ROI when adoption is real. Our delivery model prioritizes the change management as much as the technology rollout.
- ✓ Certified Microsoft Dynamics 365 Partner across all major modules
- ✓ 200+ successful enterprise rollouts across UAE, KSA, and India
- ✓ Dedicated UAE compliance practice — FTA, ZATCA, e-invoicing
- ✓ ISO 27001 aligned delivery with full data residency options
- ✓ 24/7 managed support with guaranteed response SLAs
Microsoft Certified Consultants
Current certifications across Finance, Operations, Customer Engagement, and Power Platform.
Regional Compliance Expertise
Deep knowledge of UAE FTA, e-invoicing, VAT, WPS, IFRS, and ISO 27001 baked into every rollout.
Proven Delivery Framework
Sure-Step inspired methodology battle-tested across retail, manufacturing, services, and real estate.
Local Presence, Global Capability
On-the-ground teams in Dubai and Bengaluru — responsive support across your timezone.
Our Proven 5-Step Process
A structured, transparent delivery framework refined across hundreds of enterprise deployments.
Discovery & Fit-Gap Analysis
We map your existing processes, pain points, and compliance needs against Remote Assist capabilities to define a tailored solution roadmap.
Solution Design & Blueprint
Our certified architects design entities, workflows, integrations, and security roles aligned with your industry and the UAE regulatory landscape.
Configuration & Development
We configure Remote Assist, build custom extensions, integrate with your existing stack, and prepare data migration scripts with strict quality gates.
Testing, UAT & Training
Comprehensive functional, integration, and user-acceptance testing — plus hands-on training and role-based documentation for every business user.
Go-Live & Hypercare Support
Phased rollout with cutover planning, post-go-live hypercare, and ongoing managed services to keep your platform optimized as your business scales.
Measurable Outcomes for Your Enterprise
Real-world results delivered by our Remote Assist consulting engagements.
Faster Issue Resolution
Real-time expert guidance vs back-and-forth communication.
Less Expert Travel
Senior engineers support multiple sites virtually.
Higher First-Time Fix
Remote expertise resolves complex issues on first visit.
Faster Technician Ramp
New technicians learn by being guided through real jobs.
Industries Deployed
Manufacturing, MEP, oil & gas, healthcare, and education.
Expert Availability
Time zones no longer dictate when expertise is accessible.
Answers to Common Remote Assist Questions
Everything you need to know before partnering with us.
No. Remote Assist works on iOS and Android phones and tablets too. Many clients start mobile-only and add HoloLens for use cases where hands-free is critical.
HoloLens 2 device pricing is published by Microsoft and varies by region and configuration. We help clients build the business case and source devices through authorized channels.
Yes. Sessions can be recorded with appropriate consent — useful for training new technicians, compliance audits, and capturing complex repairs as reusable knowledge.
Yes. Remote experts can join sessions from Teams on any device — no special licensing required for the expert side; only the field technician needs Remote Assist licensing.
Remote Assist is optimized for variable bandwidth — it works on 4G/5G and degrades gracefully on weaker connections. We help engineer connectivity strategies for the toughest sites.
Yes. Beyond Remote Assist, our team builds custom HoloLens applications using Mixed Reality Toolkit — for guided assembly, equipment inspection, and immersive training.
Ready to Transform Your Business with D365 Remote Assist?
Talk to our Microsoft-certified consultants and discover what's possible.
Contact Us
We're glad to discuss your organisation's situation. Please contact us using the details below, or send us a message.
- 📧
Email
info@trasoltech.com - 📞
Call Us
+971 54 733 9656 - 📍
Dubai, UAE
901 City Tower 2, Sheikh Zayed Road - 📍
Bengaluru, India
HSR Layout, Karnataka 560102